Email or in-person. Never phone.
One inbox. Three humans. Zero hold music. We answer every IBC inquiry by hand, in writing, usually inside one business day.
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Same form on every page. Same human inbox. We answer every inquiry — promise.
Tote Yard / Mailing
2498 W 2nd Ave
Denver, CO 80223
Email Us
hello@ibcdenver.com
Replies within 1 business day, every time.
Hours
Monday – Friday
7:00 a.m. – 5:00 p.m. MT
Closed Saturday and Sunday so the team can rest.
Drop in. Bring coffee.
We don’t do appointments — but if you let us know on Tuesday you’d like to walk the yard on Thursday, we’ll keep an eye out for you.
What you can do at the yard
Walk the rows of inspected, ready-to-ship totes. Watch a hot-wash cycle. Sort through the upcycled creations bin. Pet the office cat (her name is Pellet).
We can usually load a small order onto your truck while you wait, but please email first so we can have the right tote ready.
What you can’t do at the yard
Show up after hours and expect anything to be open. We are a small team and the yard goes dark at 5 sharp.
Use a credit card for orders over $5,000 — we’ll point you at our bank-transfer instructions instead. Anything smaller, plastic is fine.
Directions, parking and the friendly stuff.
We are tucked into the West 2nd Avenue industrial corridor a few blocks south of the South Platte. Easy to find on a map, slightly trickier on the ground.
From downtown Denver
Take Speer Boulevard south past the Auraria campus. Right on West 2nd Avenue. We are about half a mile down on the right, between an old printing plant and a custom cabinet shop. There is a hand-painted "REBORN TANK CO." sign on the side of the building that has been there since 2010 and which we keep refusing to repaint because it has too much character.
From I-25
Exit at 6th Avenue west, then south on Federal, then east on West 2nd. About four minutes from the freeway exit if the lights cooperate. Five if they do not.
Parking
There is free street parking on West 2nd. There is also a small gravel lot inside the gate that holds about six visitor vehicles — feel free to pull in if you can find a spot. Do not park in front of the loading dock; that is where our drivers stage trailers and they will be unhappy with you in a polite, hand-waving way.
If you are bringing a truck
Email us before you arrive. We can stage a loading bay for you and have a forklift waiting. Drop trailers are fine if you let us know the day before.
The neighborhood
West 2nd Avenue is mostly industrial — printers, custom fabrication shops, a couple of small machine shops, two auto-body places. It is genuinely friendly. There is a coffee cart on Friday mornings two blocks east of us that the whole street walks to. There is a Mexican lunch counter half a block west that has been there since 1989 and that I personally recommend the chile relleno from. The neighborhood is one of those small, dense, working pockets of the city that does not get written about in the paper but which we all quietly think is the best part of Denver to work in.
Bring the kids, bring the dog
We genuinely do not mind. Our office cat (Pellet, see other pages) tolerates polite dogs. The bay floor is safe for visitors as long as you follow the painted yellow walking lanes. Forklift operators have full right of way and please do not stand behind a backing forklift even if it is beeping at you.
Questions we get from people about to drop in.
If you are about to walk the yard for the first time, this is what other first-timers have asked us.
Do I need to make an appointment?
Can I see the reconditioning bay in action?
How long does a typical visit take?
Is the yard wheelchair-accessible?
Can I take pictures?
How we handle email — the unwritten rules
If we are going to be an email-only company, we owe our customers some clarity about how we run the inbox. Here is the unwritten policy that has been in effect since 2013, written down for the first time.
Inbox monitoring
The shared inbox is checked four times a day during business hours: 7:30 a.m., 11:00 a.m., 2:00 p.m., and 4:30 p.m. Mountain Time. Outside of business hours and on weekends, the inbox is not actively monitored. We do read overnight messages first thing the next morning and we reply within the first business hour. If you write to us at 11:00 p.m. on a Saturday, expect a reply by 8:30 a.m. on Monday.
Response time targets
Our internal target is a first response within one business hour, with a reply that either answers the question fully or asks the clarifying questions we need. The actual measured average over 2024 was 41 minutes for first response. The slowest response we have ever recorded was 9 hours and 14 minutes (a question that came in late on a Friday before a long weekend).
Threading and history
We keep customer email threads alive across multiple orders and multiple years. If you have written to us before, your thread history is one search away. Returning customers do not have to re-explain their use case every time — we already know what kind of totes you usually buy, where you ship them, and what your team prefers.
What we cc
For most replies, the only humans on the email are you and the person at our end answering it. For larger orders, complex toll reconditioning jobs, or anything with documentation requirements, we will cc the relevant team members at our end (the bay lead, the inspector who will sign your Birth Certificate, the driver who will pick up your buy-back totes). We never cc anyone at your end without your permission.
What we will not do over email
We will not negotiate price-by-price. Our quotes are the price; if you need a different price, we will quote a different product. We will not provide pricing information for competitors. We will not give industry rumors or gossip. We will not commit to deadlines we are not confident we can hit. We will not say we have inventory we do not have. None of these are negotiable; they are part of the trust contract we have with our customers.
Email patterns we encourage
If you want to make our team's day, write us an email that does any of these:
- Includes the chemical name and concentration of what you plan to store in the tote, in plain English.
- Tells us your earliest pickup window AND your latest acceptable delivery date — both numbers help us route your order efficiently.
- Mentions whether you have empty totes you would like us to take in buy-back, even if you have no idea what they are worth.
- Includes a photo of an existing tote you are trying to match, if you are ordering replacement parts.
- Tells us the actual deadline driving your decision (a regulatory inspection, a customer fill order, a truck arriving Friday). Knowing the constraint behind your timeline helps us serve it.
- Mentions any previous interaction with us, even if you do not remember the details — we can almost always find your prior thread and re-establish context.
If you prefer to send a written letter
Yes, we accept regular postal mail. Some of our older customers — particularly small farms and small distilleries — prefer to send a written quote request on a piece of paper through the United States Postal Service. We reply to those by writing back. The address for postal mail is the same as the yard address: 2498 W 2nd Ave, Denver, CO 80223. Allow about three to five business days from your envelope arriving at our mailbox to a reply being put back in our outbound mail. Yes, this is genuinely how some of our oldest customer relationships still work, and we love it.