You did a good thing.
Your message just landed in a real inbox watched over by real humans in Denver, Colorado. Expect a reply from us inside one business day. While you wait, browse a tote or read up on how we keep IBCs out of the landfill.
What happens next
Your inquiry just landed in our shared inbox. The team checks the inbox several times a day during business hours and once in the early morning. You will receive a reply from a real human, by hand, almost certainly within one business day.
The reply will include answers to your specific questions, photographs of the actual totes that would ship to you (if your inquiry is about product), a freight quote (if your inquiry involves shipping), and a few clarifying questions if we need them. We will copy any colleagues at our end who need to be in the loop, and we will keep the thread going with you until your question is answered to your satisfaction.
While you wait
If you would like to spend the next ten minutes learning a little more about IBC totes than you needed to know yesterday, here are five places to start:
- The Complete IBC Tote Guide — a plain-English deep-dive into what IBC totes are, how they are made, and how they get used.
- The Big Size Chart — every dimension, weight, and footprint of every tote we sell.
- Eco Impact — the carbon math behind every reborn tote, with the methodology written out.
- Field Notes — long-form essays from inside the reconditioning bay.
- Our Story — how a single washed tote in a Denver driveway in 2008 became 14,300 reborn containers.
If you do not hear from us
If our reply has not landed in your inbox within one full business day, please check your spam folder first — our emails come from a real corporate domain but small-business reply addresses sometimes get flagged by aggressive spam filters. If you find our reply in spam, please mark it as "not spam" so the next one comes through cleanly. If you cannot find a reply at all after two business days, write to us again — there is a small chance the original message did not reach our inbox and we will want to know.
What we will not do
We will not call you (we do not have a phone). We will not add you to a marketing newsletter (we do not run one). We will not share your contact information with any third party. We will not follow up repeatedly if you decline our quote — one polite "thank you, please keep us in mind for next time" and we leave you alone.